Last Updated: September 2026

Customer satisfaction is our priority. If you receive a wrong product, size issue, or manufacturing defect, we are here to assist you.

Exchange Period

Exchange requests must be submitted within 7 days of receiving your order.

Exchange Conditions

Products must be:

• Unused and unworn
• In original packaging/box
• With tags attached (if applicable)
• Free from damage, marks, or alterations
• Accompanied by order details or invoice

Size Exchange

Customers can request a size exchange depending on stock availability. Shipping charges may apply for size-related exchanges.

Manufacturing Defects

If you receive a product with a manufacturing defect or incorrect item, please contact us immediately with order details and images.

Non-Eligible Returns

Exchange requests will not be accepted for:

• Used or worn shoes
• Damaged products caused after delivery
• Products without original packaging
• Items returned after the allowed period

Color Disclaimer

Slight color differences may occur due to screen settings, lighting, and photography conditions. Such variations are not considered manufacturing defects.

How To Request Exchange

Contact our customer support team through WhatsApp or email with your order number and issue details.

Contact:
Email: icshoesofficial@gmail.com
WhatsApp: 03024342042